Point-of-Sale Merchant Services by orderTopia :: Restaurant Cloud POS : Web-Based & Mobile Ordering

Restaurant Point of Sale Services

With iPhone, Smartphone, and online ordering, orderTopia will put your restaurant's menu literally in the hands of millions of potential customers.  By improving the restaurant POS experience, orderTopia will increase the loyalty of your existing customers.  And with orderTopia's social media integration, your restaurant can directly engage customers (new and old) on networks such as Facebook and Twitter.  These are orderTopia's three core offerings, which will set your restaurant apart from the competition.

1) Mobile Ordering

Extend your Restaurant Point of Sale into the mobile world. After you sign up for orderTopia and set up your orderTopia online storefront, your store will be able to accept mobile orders.  orderTopia offers consumers a free iPhone application in the iTunes app store for iPhone users.  We also offer free mobile web ordering for other Smartphones such as the Palm Pre or Google Android.  Mobile web ordering is a mobile version of our online ordering website designed specifically for your customers' mobile phone touchscreens.  orderTopia extends your store's reach far beyond it's actual location.  Anyone who is in pickup or delivery range is now a potential customer.  Your target customer used to be the patron looking at your menu in the window.  Now you can target everyone with an iPhone, Smartphone, or Internet connection.

2) Online Ordering

Extend your Restaurant Point of Sale into the online world. In addition to offering mobile ordering, as an orderTopia subscriber, your customers will also be able to order your products from any computer with a connection to the Internet.  Maybe they're stuck at their computer and need to order a pizza, or maybe they don't have time to wait in your lunch line.  Offering online ordering gives your restaurant a chance to service customers who might not otherwise have time to dine with you.  Additionally, as with mobile ordering, online ordering offers your restaurant a whole new audience of customers.  Online ordering puts your menu and food in front of millions of people.

3) Social Network Integration

Extend your Restaurant Point of Sale into the social media world. Your orderTopia storefront will also allow you to interact with customers on a far greater level.  As consumers spend more time on networking sites such as Facebook and Twitter, it's becoming more important to have not only an online presence, but to be a part of the conversation.  orderTopia allows you to network with your customers directly and through sites such as Facebook and Twitter.

How does orderTopia work?

Think of orderTopia as a way to connect your restaurant's Point of Sale to almost any type of communication device. When one of your customer's places an order by way of a web browser or mobile handset (iPhone, Laptop, Kiosk etc.), the item order is sent from the customer's location to the orderTopia Cloud-Based POS, then finally directly into your store's point of sale system and kitchen printers. orderTopia offers extended Restaurant POS solutions for other Point of Sale Systems regardless of their system having an API.

orderTopia orders will look just like your other orders, whether the order comes from an iPhone or a Computer, and the orderTopia orders will print just like your other orders.  After a customer places an order, it is sent to your restaurant's order queue.  It will print on your kitchen printers shortly before the customer's arrival time, according to your order preferences.  If you want a 7 minute lead time for takeout orders, then for a 12:30pm order, the ticket would be automatically printed at 12:23pm.  No matter when the order is actually placed, it will print according to your lead time preference.  You decide how much of a lead time you want for takeout orders.

When it is time for an order to be "fired," it will print to your kitchen printers, just as if the order had been made in house.  If you have a grill printer and a salad printer, the menu items that need to be routed to the grill printer will print from the grill printer, and the salad items will print from the salad printer.  The cashier's printer will also print a summary of the order, including the customer's name, order method, and pickup time.  This extra information is the only way that orderTopia orders will differ from orders made in your restaurant.  Instead of a ticket simply having a customer's name or table number, it might say "John 1:30pm iPhone Order."

For reporting purposes your restaurant will have records of all of your mobile and online orders.  These records can be viewed in the administrator area of your orderTopia website, or on your gateway processor's website (your gateway processor is your preferred service provider, such as PayPal or Google Checkout, who collects money from mobile and online transactions).

How do I sign my restaurant up?

orderTopia will begin offering private beta test accounts for restaurants September 15, 2009.  If you would like to be a beta test partner, please contact us here.  A public launch of orderTopia is planned for late 2009.

Pricing

orderTopia's POS solution starts at $35 a month.  Here is our full range of service offerings and their prices.  Additionally, orderTopia takes a small percentage (2%) of each mobile, online, or social network transaction.

Additional Services

orderTopia also offers custom services such as branded iPhone apps and social network widgets.  An example of a branded iPhone app is the Elevation Burger application (available for free download in October 2009).  In addition to being inside the orderTopia iPhone app and on the orderTopia web page, Elevation Burger wanted to have its own unique app in the iTunes app store.  Branded apps such as these offer a unique download-able app just for your restaurant featuring only your menu and information about your restaurant.  Branded apps give your restaurant an even bigger presence in the iPhone and inside iTunes.  orderTopia also offers Enterprise Level custom widget development for social networks such as Facebook and Twitter.  To find out more about these offerings, please contact us here.

Technical Support

orderTopia offers you a product that is easy to use, easy to maintain, and easy to update.  All orderTopia customers have unlimited access to free online forums, screencasts, and podcasts.  However, it's nice to know you can call someone if you need to.  The base rate for telephone support is $75 per hour, but the hourly rate is reduced when you purchase more than three hours.  orderTopia's hourly telephone support rates are: 1 - 3 hours - $75 per hour, 4+ hours - $50 per hour.